Zodiac Casino Privacy Policy
This Privacy Policy explains how Zodiac Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use our services, contact support, or otherwise interact with the platform. It is intended for players in Canada and applies to information processed through Zodiac Casino services and related communications.
Zodiac Casino respects the importance of responsible information handling. By using the platform, you acknowledge that your information may be processed as described below. If you do not agree with this policy, please discontinue use of the website and related services. The platform is intended for individuals aged 18 or older.
Information We Collect
We collect information that is necessary to operate the casino, provide account services, maintain platform security, and meet applicable operational obligations. The types of information collected may vary depending on how you use Zodiac Casino.
- Account details, such as your name, date of birth, residential address, telephone number, username, and login credentials.
- Identity and verification information, which may include copies of identification documents, proof of address, and information used to confirm account ownership.
- Financial information connected with deposits, withdrawals, bonuses, refunds, and transaction history. Payment details may be handled by external payment providers rather than stored directly by Zodiac Casino.
- Technical data, including IP address, browser type, device characteristics, operating system, approximate location, language settings, and information about how you access the website.
- Usage information, such as games viewed, session activity, preferences, interactions with account features, and communications with our support team.
- Information supplied voluntarily when you participate in promotions, surveys, competitions, feedback requests, or other activities offered through the platform.
Some information may be required to create or maintain an account. If you choose not to provide requested information, certain services, transactions, or account functions may not be available.
How We Use Information
Zodiac Casino uses personal information for clear and relevant business purposes. These purposes may include:
- Creating, administering, and maintaining your player account.
- Processing deposits, withdrawals, gameplay activity, bonuses, and other requested transactions.
- Confirming identity, age, account ownership, and eligibility to use the platform.
- Detecting suspicious activity, attempted fraud, account misuse, collusion, or other security concerns.
- Providing customer support, responding to questions, and resolving complaints or technical issues.
- Personalising website features, presenting relevant content, and improving the usability and performance of our services.
- Sending service messages, account notifications, security alerts, and information about changes affecting the platform.
- Administering promotional communications where permitted and where you have provided any required consent.
- Analysing trends, preparing aggregated reports, testing new features, and improving casino operations.
- Protecting the rights, property, users, and systems of Zodiac Casino, including enforcing platform terms and preventing prohibited conduct.
Where marketing communications are sent, you may generally manage your preferences by using the available unsubscribe option or by adjusting relevant account settings. Service-related messages may still be sent when they are necessary for account administration or security.
Cookies and Similar Technologies
Zodiac Casino may use cookies, pixels, local storage, and similar technologies to help the website function properly and to understand how visitors use its pages. These technologies can remember selected settings, support login processes, maintain session continuity, and assist with fraud prevention.
Some technologies are essential to provide requested services, while others may help us measure performance, improve navigation, or understand which content is useful to visitors. Depending on your browser and the tools available on the website, you may be able to restrict or delete cookies. Disabling certain cookies may affect functionality, account access, or the way pages are displayed.
Third parties supporting analytics, advertising, payments, or other website functions may also use similar technologies in accordance with their own privacy practices. Information collected through these tools may be combined with other technical or usage data for the purposes described in this policy.
Data Sharing
We do not treat personal information as a product for unrestricted sale. We may share information when it is reasonably necessary to operate Zodiac Casino, provide requested services, protect users, or address legitimate business and security needs.
- Payment processors and financial service providers may receive information needed to authorise and complete transactions.
- Identity verification, fraud prevention, customer support, hosting, analytics, communications, and technology providers may process information on our behalf.
- Professional advisers, insurers, auditors, or prospective transaction partners may receive relevant information where necessary for their work and subject to appropriate safeguards.
- Government bodies, courts, law enforcement agencies, or other authorised parties may receive information where disclosure is requested or considered necessary under applicable processes.
- Information may be shared to investigate security incidents, protect individuals, enforce agreements, or prevent unlawful or harmful activity.
Service providers are expected to handle information only for authorised purposes and to apply suitable confidentiality and security measures. Where data is combined or transformed so that individuals cannot reasonably be identified, it may be used for statistical, analytical, or operational purposes.
Data Security
Zodiac Casino uses administrative, technical, and organisational measures designed to reduce the risk of unauthorised access, alteration, loss, disclosure, or destruction of personal information. These measures may include access controls, authentication procedures, monitoring, secure communications, internal policies, and restrictions on staff access.
No website, transmission method, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential, using a secure device, and notifying Zodiac Casino promptly if you suspect unauthorised account activity. We may temporarily restrict access or request additional verification when necessary to protect an account or the platform.
Data Retention
We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of our relationship with you, account activity, security considerations, dispute resolution, and operational requirements.
When an account is closed, some information may remain in secure records for a period of time to support transaction reconciliation, prevent repeated misuse, resolve disputes, maintain business records, or comply with applicable obligations. Information that is no longer needed may be deleted, anonymised, or securely disposed of, subject to technical and operational limitations.
Your Rights
Depending on your location and the circumstances of the request, you may have rights concerning personal information held by Zodiac Casino. These may include the ability to:
- Ask whether we hold personal information about you and request access to relevant information.
- Request correction of information that is inaccurate, incomplete, or out of date.
- Ask for deletion or restriction of information where there is a valid basis for doing so.
- Object to certain processing activities or withdraw consent where processing relies on consent.
- Request information about the purposes of processing and the categories of recipients involved.
- Raise a concern about how personal information has been handled.
These rights may be limited where retaining or processing information is necessary for security, fraud prevention, dispute resolution, account administration, or other legitimate purposes. We may need to verify your identity before responding and may request additional details to locate the relevant records. Requests should be made using the contact method provided below.
Third-Party Services
The Zodiac Casino website may include links, integrations, payment options, games, advertising features, or other services operated by third parties. When you access an external service, that provider may collect and use information under its own privacy notice and terms.
We are not responsible for the privacy practices, content, security controls, or availability of independent third-party services. Before submitting information to another provider, you should review its applicable policies and confirm that you understand how your information will be handled. A link or integration does not necessarily mean that Zodiac Casino endorses every practice of that provider.
International Transfers
Some suppliers, technology systems, or business partners supporting Zodiac Casino may process personal information in a country other than Canada. As a result, information may be subject to the laws of another jurisdiction and may be accessible to authorised recipients in that location.
Where information is transferred internationally, we aim to use appropriate contractual, technical, and organisational safeguards that are suitable for the nature of the information and the services involved. By using the platform, you understand that international processing may occur as described in this policy, subject to applicable rights and protections.
Policy Updates
We may revise this Privacy Policy when our services, technologies, business arrangements, or privacy practices change. The updated version will be published on the relevant website page with a revised effective date where appropriate.
Changes will apply from the date they become available unless a different effective date is stated. We encourage you to review this policy periodically. If a change materially affects how information is handled, we may provide an additional notice through the website, by email, or through another suitable communication channel.
Contact Information
If you have a privacy question, wish to make a request concerning your personal information, or need assistance understanding this policy, contact Zodiac Casino at [email protected]. Please include enough information for us to identify your account and understand the nature of your request, but do not send unnecessary payment details or account passwords.
We will review privacy enquiries and respond within a reasonable period, subject to identity verification, the complexity of the request, and any applicable limitations. This policy should be read together with the other terms and notices that govern your use of Zodiac Casino.
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